Loading... Please wait!

National Courier Service | Same Day Delivery Management Specialist

last mile delivery /


The genius of business savvy doesn’t lie in menial tasks like who ordered office supplies last. As a business owner, you want customers to experience your company’s core strengths.

Avoid spreading your workforce too thin by outsourcing delivery. Outsourcing delivery is a great way to keep your team focused on tasks that help your business grow adobe connect herunterladen.

Companies outsource deliveries for a variety of reasons depending on their size and annual budget. Check out this guide to everything you need to know about outsourcing delivery.

Why Outsource?

Growing businesses are looking for more ways to plan for success. Outsourcing shipping is one of the first ways to take your business from the kitchen to the conference table youtube video download ubuntu.

If you’ve been doing deliveries out of your garage, this strategy can save you tons of money in overhead expenses. But once you expand your delivery radius or grow your customer base, self-delivery seems less feasible.

Larger companies might experience similar woes as the need for an expanded fleet could undercut investment in product development. Most companies aren’t looking to become a logistics company download-service konnte hinweis nicht herunterladen.

By outsourcing delivery, businesses can redirect their attention to keeping customers happy by focusing on creating better products and services. 

Expect to Save Money

Good businesses grow. Plan for this growth by re-purposing or downsizing delivery employees.

Employee salaries take up 40 to 80 percent of gross revenues. You can cut back tremendously on overheads by allowing your delivery team to focus on sales-driven activities herunterladen.

Keeping a small, lean team is possible when you outsource delivery. 

How to Start Outsourcing Delivery

Outsourcing delivery isn’t limited to hiring a company to take packages to customers. Delivery needs are varied.

Here’s a list of options on how to outsource your entire delivery division.

Leasing a Warehouse

Online retailers depend on warehouse space to store goods herunterladen. Business owners rent space near busy cities to keep delivery fast and simple. 

Shipping from your own warehouse is possible but might require more fuel and longer turnaround times. 

Use a Drop Shipper

Some companies don’t store inventory at all. Instead, they use drop shipping to fulfill customer orders.

Dropshipping allows you to ship orders directly from the drop shipper.

When a customer buys a product from your online store, only then do you buy the item from the drop shipping company. The dropshipping company sends the product to the customer.


The term 3PL means third party logistics. 3PL includes everything to run the supply chain side of your business.

Services offered by 3PL companies vary but most can help with the entire shipping process including inventory control, warehousing, and reporting. A good 3PL company provides you with reports on how well your supply chain is going. 

3PL services aren’t cheap but they do help medium to large companies profit in the long run. Smaller businesses and sole proprietorships should wait until their inventory can’t be managed a la carte before signing up with a 3PL company.

Choosing a Provider

Start by taking a hard look at your business needs before making the decision to outsource delivery. Businesses experiencing gradual growth might hesitate to make a long term commitment to a warehouse lease or get contracted with a 3PL provider.

The tipping point varies by business but should ultimately be decided by customer experience. Examine the experience your customers currently have with your delivery services.

If they can get better service from a competitor, it’s time to outsource delivery. 

Get Pricing

Shop around to find a variety of local 3PL providers. Ask for proposals or sample invoices to get an idea of what your bill will look like.

Find out the contract terms for warehouse leasing to make sure you can make sudden changes if you experience a setback in your business. The key is making sure the relationship you create works in the long term.

Endure the Tour

No one likes a sales tour, but learning how your logistics provider works can be beneficial. You always hear “ask plenty of questions” when price shopping.

Asking questions is nearly impossible when you have no understanding of what to expect. A tour of the 3PL facility helps you see how other companies work with the provider so you can compare what your business might need. 

There might be services competitors are using through the same provider that gives you insight into how to gain a competitive advantage. 

Find Out About Returns

One of the biggest factors in your customer’s delivery experience is how returns are handled. Before outsourcing delivery, find out how the provider handles returns. 

Processes that make the experience simple for the customer are best. You want a provider who can easily provide a return label when needed and who uses the cheapest return shipping.

This also helps you understand the return cost to you. 

Delivering Expectations

Major online retailers like Amazon set the tone for customer expectations. To keep up in the world of e-commerce, your shipping process must be well organized.

During the holiday season, shipping expectations rise drastically. Business owners who aren’t quite ready to outsource delivery must rely on flat rate shipping services to remain competitive.

But going directly to the post office or UPS will cost more in the future. Shippers increase costs during peak seasons to account for demand.

Using too many carriers means inconsistent customer experiences. Rising prices will soon make it more economical to outsource delivery and create a steady expectation of when packages will arrive.  

The Future of E-Commerce

Business owners are always looking for ways to cut costs. But it’s impossible to make an investment by simply cutting costs.

Investments bring valuable business returns that last year after year. Outsourcing delivery is an investment that will keep gaining returns by building customer trust.

For more information on e-commerce shipping options, check our blog for updates. 


Not all elements of a delivery journey cost the same. It represents between 50 and 60 percent of the shipping cost. So, it’s ripe for innovation.

Curious about what to look out for in this important stage of a package’s life in 2020? We’ve predicted the future for you. Take a look at 8 trends in last mile delivery!

Why Trends in Last Mile Delivery Matter?

The growth of e-commerce has seen an associated growth in home delivery youtube music download legal. The last mile of the e-commerce package was a challenge for distribution business models that had previously depended on consumers visiting stores.

The retail industry had driven costs out of its supply chain by getting consumers to visit large format retail sites. As retail competition increased and economies of scale were achieved consumers benefited from lower prices.

Home delivery adds cost to the supply chain and yet consumers aren’t necessarily happy to pay more. Some retail businesses were initially skeptical about the business case for e-commerce but they have lost the argument and been left behind. Those businesses that were willing and able to engage with the opportunities are reaping the rewards musik herunterladen.

It continues to be important to stay ahead of the curve. These trends in last mile delivery may hold the key to survival for your business.

1. The Gig Economy

The last mile delivery business has begun to see the emergence of technology-based solutions. These solutions depend on the gig economy to fulfill the delivery.

The model is similar to the way Uber has disrupted the taxi business. Uber is not a taxi service. It’s a technology business that enables travelers and car owner/drivers to meet, for their mutual benefit offline spiele herunterladen.

Delivery services can operate in a similar way. Independent owners of delivery vehicles can be connected with businesses that need a package delivering. The technology businesses that enable this don’t have the huge capital investment stresses of conventional delivery services and so can enter the market relatively easily.

We have yet to see whether this business model can provide the efficiency and reliability needed to meet consumer expectations but it seems to work for pizza delivery appsen apple store.

2. Speed is of the Essence

Increasing expectations from consumers for next-day or even same-day delivery is driving a trend towards speedy fulfillment.

The buying process seems to be one of the reasons for this. It is so easy and quick to make an online purchase, waiting for the delivery seems so frustrating.

If we are to move away from buying products from easy to access stores where stocks of product are available for us to choose from, the alternative has to be as quick brother treiber herunterladen. Why wait for a fulfillment center and package delivery service when you can drop by your friendly local store? The answer is rapid fulfillment.

3. Upselling Opportunities

One of the great benefits of consumer data is the opportunity it affords e-commerce businesses to upsell. If your analytics tells you that customers who bought a specific product are also likely to buy another specific product who not offer it to them during the buying transaction. Many e-commerce businesses already do this.

The trend in last mile delivery is for the delivery driver to become part of the selling process football manager kostenlos downloaden. The delivery driver can carry additional stocks of associated products and sell them directly to the consumer.

How often have you looked forward to receiving a delivery of a small electrical item only to find that batteries are not included? Right there is a selling opportunity for the delivery driver.

These opportunities are driven by the same analytics that recommends products at the online checkout stage. They can be a feature of last mile delivery of food, apparel, and pharmaceuticals amongst other product areas.

4. Parcel Tracking

We are now used to tracking of parcels throughout the supply chain herunterladen. Once the parcel has left the fulfillment center the delivery vehicle can be tracked too. This can provide consumers with an accurate forecast of delivery time.

The benefits are not only for the consumer. Accurate delivery forecasts make the delivery more efficient. The customer is more likely to be available to receive the delivery first time and so reduce handling costs.

A refinement of parcel tracking will be the introduction of smart technology in the package itself. Sensors or transmitters inside the package can provide information about its location, temperature or humidity spotify lieder auf sd karte herunterladen. This can help with security, managing product conditions, and logistics efficiency.

Traceability is important for many products especially if a variety of partners are involved in the supply chain. Proof of delivery doesn’t have to rely on a signature or on a driver confirming delivery on an app. It can be confirmed by the package itself. 

5. Autonomous Vehicles

Autonomous vehicles look to be on the verge of transforming the way we all travel. The implications for last mile delivery are just as transformative spiele kostenlos herunterladen für handy samsung.

Self-drive vehicles can cut the labor costs for last mile delivery significantly. If the technology meets expectations, it can also reduce errors, increase flexibility, and reduce human injury from accidents. Look out for more experimentation.

6. Added Value Services

Last mile deliveries provide sellers to offer added services to their product offer. The sale of a washing machine often coincides with the buyer having an old washing machine that needs disposing of and perhaps recycling. This can be part of the last mile delivery service hörbücher kostenlos downloaden mp3 legal.

Added services include fitting the washing machine to the plumbing supply. Also setting up equipment is an added service that technology businesses can offer their customers as part of the last mile delivery service.

7. More Fulfillment Centers

The trend towards quicker deliveries is forcing another development in last mile delivery. More fulfillment centers are being set up and will continue to be added to. As the demand for home deliveries increases the economies will drive more fulfillment centers so that that last mile can get shorter.  

8. Better Analytics

As more home deliveries occur so they will generate more data about home delivery. More data feeds the analytics. This will drive more opportunities for better planning, improving cost control and customer service.

Look Out

Home delivery is an opportunity for innovation. It’s changing quickly. Watch the trends in last mile delivery and learn.

Learn more about e-commerce shipping here.