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National Courier Service | Same Day Delivery Management Specialist

same day logistics /

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Retail ecommerce is expected to soar to about $4.88 trillion by the year 2021. The intersection between globalization and the Internet of Things introduces a new promise for the future of ecommerce. 

Even as the global economy moves towards click and mortar, many challenges still exist. Ecommerce shipping offers an enormous range of solutions. Nonetheless how to choose the right ecommerce shipping courier remains a common hurdle that traders must grapple with. 

This guide offers the best advice on how to choose the best courier for ecommerce shipment. 

What Is a Courier?

With the growth in ecommerce, the courier business has also expanded in leaps and bounds. This expansion presents both good and bad news for online companies.

The good news is that there’s variety in the choices they have for courier services. The bad news is that sieving through for the best courier service provider can be extremely hard in such cases where the industry is flooded.

First things first, what is a courier exactly? Couriers are service companies that are usually privately-owned, which facilitate the shipment of parcels or consignments to the delivery points based on prior contracting. 

Ecommerce business owners rely on the efficiency of couriers for a fee, since these companies have the resources and capability to facilitate pickup and delivery of packages with the utmost professionalism.

Factors to Consider When Deciding on the Best Courier

For any online business owner, there are specific factors they must focus on before deciding on a potential courier for their deliveries. 

1. Charging Structure

There needs to be a clearly defined charging structure before signing an agreement. Ecommerce companies must ensure that their potential couriers outline the shipping charges for different sizes, weights, and delivery locations.

Before contracting a courier company, there’s a need to scrutinize all the hidden fees related to shipping. Then compare these charges with other players in the courier business.

Shipping charges can easily make or break a trader’s ecommerce venture. This means that there’s a need to settle for the option that best favors the underlying circumstance.

2. Areas Covered 

Online businesses are supposed to be boundless. Ideally, ecommerce should be set in a way that deliveries overcome the limitations previously common in the brick and mortar economy. Such restrictions include geographical hurdles.

The best courier should be the one that can deliver across a wide coverage area. Will the courier company be able to overcome the local, national, and even international barriers? If the online business has a target market that goes beyond national borders, then there’s a need to look for couriers that offer international shipping.

For any ecommerce business, the last thing they would want is to disappoint their clientele. Without a clear commitment from the courier on their specific delivery radius, such disappointments may be frequent. Before deciding on a courier, it would be best to seek more information on the areas they cover. 

3. Service Guarantees

Nothing is more important in ecommerce than trust. Every so often, courier companies get into trouble due to logistical challenges. Before settling for a courier, it would help to seek clarifications on the various guarantees that the company provides.

The courier must present a roadmap on how they intend to ensure that the shipments reach the customers on time. Such service guarantees also clarify the company’s commitment to compensate in case of any hitches in the delivery.  

Service guarantees are a vital part of any agreement between a courier and an ecommerce enterprise.

4. Warranties 

Most people confuse service guarantees and warranties. The two are distinct.

Warranties are set to ensure that the service provider remains liable for any compensation necessitated by the loss or damage of the shipment.  The company should clarify the procedure used to provide timely intervention in case anything happens to the package.

While considering warranties, aspects such as the insurance of packages while on transit should be an essential consideration. Companies that offer warranties should receive priority when choosing an ecommerce shipping courier. 

5. Package safety 

Every courier has a unique approach that aims to protect the package while on transit. It’s the courier’s job to outline their policy on package safety and procedure for delivery. How do they ensure that the shipment is dropped off to the right location or the correct recipient?

What is the procedure for verification or proof of identity? Since your courier company will be responsible for the delivery of hundreds of orders, it’s vital that you know your packages will be delivered safely.

6. Order Tracking 

With the advent of technology, it’s easy to keep track of an order from dispatch to delivery. 

Such technology should be able to integrate in such a way that the customer can be briefed on the progress of the delivery process in real-time. Such an approach boosts the customer’s trust in the entire process of ordering. Tracking is as important for the business shipping the package as it is for the customer who orders it since it enhances order safety.

7. Image Is Everything When Considering Ecommerce Shipping Service

The recipient of the order only gets to see the courier’s representative. They may never get to know that the deliverer of the consignment is a third party. For this reason, the courier’s professionalism and image are of extreme importance.

Make sure that the preferred courier has an image that reflects your own values. This is on top of having professional representatives with impeccable reputations and irreproachable manners.

The Future of the Click and Mortar Economy Depends on Reliable Couriers 

Shipping is impossible in the global economy without dependable couriers. With the booming online market, finding the right ecommerce shipping courier is vital. These tips on choosing the best courier services will enhance trust in the click and mortar economy. 

Are you in need of a trusted eCommerce shipping service provider? Please contact us for the best deals.


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Have you ever wondered what a courier does?

Couriers have been around for hundreds of years, but they’re a bit different today than how they were in the past. Today, couriers work to deliver a variety of goods whereas, in the past, couriers would deliver one or two things at a time.

In an age where companies are promising customers with quicker shipping options, couriers have become increasingly popular. However, many people still don’t know what exactly a courier does.

What does a courier do? Read on to learn everything you need to know about couriers!         

What Is a Courier Driver?

A courier is someone responsible for delivering goods to consumers or businesses. Couriers are different than standard deliverymen because they work individually. They’re often independent workers that have a contract with a company to deliver.

One of the things that make them stand out is that the courier provides their transportation. Some companies also allow their couriers to wear anything, so it can be difficult for consumers when they see someone walking up to their home with a package.

As larger companies are expanding to offer new things, like same-day shipping, they have to bring in new people to help them fulfill their services. Many postal services have strict working hours, but couriers can work at any time.

What Does a Courier Do?

The main part of a courier’s job is to deliver packages, but there are several aspects of their job. We’ll go over the process of a typical day in the life for a courier:

Report to Loading Facility

The first thing a courier will do when they start their shift is to report to the loading facility. At the facility, they’ll receive all of the packages that they’ll be delivering during the day. Every courier service has a different way of verifying couriers, usually with the likes of QR codes and checking license plates.

Most loading facilities will make up carts that consist of packages which will be transported together. This allows the facility to keep organized and prevent the courier from having to take long detours from their route.

After the courier is assigned their cart, they’ll start loading their vehicle with packages. Most couriers drive larger vehicles so that they can store more things, and companies often require couriers to have SUVs. 

Delivery Process

When a courier has everything packed and is ready to go, they’ll start the main part of their courier duties: delivery. Couriers don’t run the same route during each trip, so they use GPS to see where they have to go.

Anytime a courier arrives at a destination, they’ll attempt to hand-deliver the package to the recipient. If that’s not possible, they’ll leave it on the porch or in a secure area of the property, such as with a receptionist.

The workload varies because one day a courier could have 40 packages and 3 on another. To confirm that they’ve delivered the package, they’ll either use a scanner or their cellphone. 

After the courier has delivered all of the packages, they can either go back to the loading facility to do another load or they can go home. That’s why many people become couriers, because of the flexibility. 

How to Be a Courier

Becoming a courier isn’t a difficult process because it doesn’t require higher education. The demand for couriers is increasing as companies get larger, so you wouldn’t have too hard of a time getting a courier job.

Depending on the company that you’re applying for, you’ll need to look into their job requirements. If they require you to drive a specific kind of vehicle, you could consider leasing out one to secure you a job.

However, most companies just want you to show up with a decent vehicle that can fit a lot of packages. Your car will need to be in good shape and you’ll have to look good while delivering.

Most courier jobs can be applied for directly from the website of the company that you’re interested in. However, you can also apply to job sites, like Indeed. Before applying, ensure that you prepare a resume to increase the likelihood that you get hired.

Your First Day

When you get hired, your first day on the job might be a bit different than that of a regular shift. Some companies will provide rookie couriers with someone to train them, but there’s a chance you could be left by yourself.

If you ever run into problems while you’re alone, your company’s app will usually have a variety of answers for you. The worst thing that can happen is you’ll have to call someone to figure out what you do.

It’s important to remember that everyone starts from nothing, so don’t be too nervous when you’re delivering. Keep a calm demeanor, greet recipients with a smile, and pay attention to the road. 

Get Involved with Courier Services Today

If you want to ship packages to someone, a courier would get the packaged delivered quicker than the likes of USPS or FedEx. That’s because they work flexible hours and only have packages that will allow them to stay on a quick route. With this article, you no longer need to ask, “What does a courier do?”

As soon as a courier visits the loading facility, they’ll be off with your package. Here at Need It Now Delivers, we ensure our couriers drive safe while getting your goods delivered as quickly as possible.

Go ahead and get a quote today to learn how much you could save by using our services.


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Globally, there’s a shift towards online shopping and this has seen mega-retailers playing a big role in how packages get shipped and received around the world. Online shopping has spurred an increase in demand for reliable, fast, and trustworthy shipping methods.

In fact, a good percentage of shoppers have indicated that they are willing to pay extra to get faster delivery, if possible, same-day delivery. Some industries need faster courier services than others.

That’s why transforming the way we ship and receive vital packages across the globe has caused a demand for rush courier services among the following industries.

Medical Testing Labs

Anything that touches on health is a matter that requires urgent action. That’s why medical testing labs are one of the leading industries that need to rush courier services. Medical testing labs deal with specimens that must be kept in environments that are carefully controlled.

To create such environments and maintain them for long would be very expensive. That’s why such specimens need to take the shortest time possible during delivery.

Additionally, shipping methods that take long put the samples at risk because something can go wrong in the process. Technicians working in these labs need to get the results to doctors faster so patient treatment can start immediately.

Any delay puts the patient’s life at risk because it would mean late diagnosis and delayed treatment.

Ecommerce

All internet-based businesses can benefit from faster delivery services. Currently, Amazon holds a huge percentage of the entire online retail market in America. Other retailers like Walmart are also gaining speed.

To compete with these giants, small eCommerce sites must come up with strategies that can make them pull some customers away from these giants. One of those strategies is same-day delivery. If a client finds a product offered at another site with the same price as Amazon or Walmart but with faster delivery, they will likely shift their loyalty, especially if their first order goes as promised.

Those intending to go into the eCommerce model of business must think hard about the delivery of their products. They can offer faster delivery services all year round or during the busy times of the year. This ensures that their businesses stand out from the crowd.

Another reason why these companies need faster delivery is to offer outstanding customer service. When customers get their items shipped at the right time and in good condition, they will not have to look elsewhere.

Pharmaceutical Suppliers

Pharmaceutical suppliers also fall under medical services. They need to order, process, and ship medications as fast as possible. In some cases, it could be a matter of life and death.

When a drug gets prescribed to a patient, they need the drugs to be shipped to them as fast as possible. When the health of a patient is at stake, the normal mail delivery services won’t be of much help.

Even if it isn’t a case of an emergency, a patient who cannot get his/her medication delivered on time will likely move to another supplier.

Manufacturing

All businesses that fall under the manufacturing industry need expedited freight, regardless of the type of goods they produce. While they may not need to rush delivery to their retailers or to be personally delivering items, they do need fast shipping for other reasons.

Some of the reasons include getting some machinery or parts of machinery fast enough when something breaks down. If a machine breaks down the company will face devastating losses if the problem is not sorted out soon enough.

The faster a part of a machine or a replacement machine can get shipped in, the faster the replacement or repair gets carried out. This speeds up the time the company goes back to its normal operations.

Accounting Firms

Accounting firms usually get so busy, especially around the end of the month and during tax seasons. It is during such times that these firms need faster courier services to deliver documents in record time.

Some of these documents may be needed for tax audit purposes and any delay may not be entertained.

Law Offices

Justice delayed is justice denied. Lawyers deal with very sensitive documents/parcels that need faster shipping. These documents can relate to some ongoing cases, can be pieces of evidence, court orders, agreements & contracts, or other legal documents.

These documents usually have strict deadlines that have to be met, otherwise, the cases they concern can be put in jeopardy. Reliable, fast one-day delivery methods give lawyers a way to ensure that everything reaches in times and also gets where they need to go in good time.

All this is without the stress associated with traditional mail or hand delivery service.

Post Secondary Education

Faster courier services are of import at all levels of academia. However, they are most critical at universities at colleges. This is true especially when new students are processing their applications which usually have strict deadlines.

The traditional delivery methods are slow and may make a prospective student miss a chance at a college or university. Faster couriers can also assist students in delivering their financial documents when they are applying for aid or they are paying for tuition.

Another case is when former students need their transcripts for job application purposes. If they can’t get these documents in time, they can miss job opportunities.

Faster Courier Services is the Way to Go

Whether a company operates within one of the industries discussed above or any other, faster courier services can be a huge asset, both for the businesses themselves and to their clients. Businesses that need to make a switch must start by choosing the most efficient courier service provider.

Not only will they need reliable, fast service that they can trust, but they will also need services that won’t eat up too much into their profits. Couriers provide secure and safe transport of items or documents that cannot be sent through email or postal services.

From real estate to medicine, their services change lives. If you need fast, reliable, and trustworthy courier services, be sure to contact us.


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Amazon is famous for providing same day or next day delivery for their prime customers. But they aren’t the only ones to offer this service. Fifteen other national retailers also offer this lightning-fast delivery service. 

With ever-increasing e-commerce competition and customer expectations, should businesses offer same-day delivery? If a company thinks they should, they need to develop relationships with local couriers. 

What is a courier? Keep reading to find out what they are and how they can help companies offer same-day delivery. 

Why Offer Same-Day Shipping 

Online consumers have higher and higher expectations when it comes to delivery time. These days, 56% of consumers between the ages of 18 and 34 expect to have the option of same-day delivery. 

If that wasn’t bad enough, 25% of shoppers say they will abandon their online cart if same-day delivery isn’t an available option. This percentage does vary based on the particular product though. 

Gifts and flowers have the highest abandon rate at 40%. The next highest abandon rates are for computers, software, automotive, office supplies, and toys or video games. If a business sells products in these categories, it is even more critical that they offer same-day shipping.

There are some categories where less than 20% of consumers will abandon their cart. It may be less critical for businesses that sell products in sporting goods, health and beauty, home and garden, or pet supplies. 

How Same Day Delivery Works 

For most retailers, same-day delivery isn’t exactly a correct statement. It might be more accurate to say 24-hour delivery.

For instance, if someone chooses same-day delivery from Amazon, they need to order before noon for their item to be delivered by 9 pm. If they order after noon, then their order arrives the following day. 

They also need to live within 14 miles of specific metropolitan areas. Customers need to enter their zip code to find out if they are eligible for this service. 

How to Make Same-Day Delivery Work

To be successful at this service, a business needs to have their product near where their customers are ordering from. This eliminates a bulk of the shipping time. 

Start by looking at where the majority of orders come from. Now source a warehouse fulfillment center near here. Then when a customer orders, it is fulfilled from the local distribution center. 

Local Couriers 

Companies can make shipments even faster by working with a local courier. These couriers have more comprehensive coverage of the local geographic area. They are also more capable of responding quickly to on-demand shipments needs. 

Network of Stores 

If a business already has a network of stores, then they can take a lesson from Walmart. The company is entering the same-day shipping market by using its network of stores as warehouses. 

Customers that live within a certain distance of a particular store can get same-day shipping on specific items. 

What Is a Courier?

A local courier is a delivery service that focuses on a specific geographic area. The best thing to do is to develop a relationship with that courier. They will then be an on-demand service that will move packages from the store to the customer’s home. 

Warehouse Services

Some of these services will even offer to warehouse products. That way, they can make the process even smoother. When the business receives an order, they simply let the courier service know. 

The courier will then pull and pack the shipment and send it off. With everything in-house, shipments can move faster through the distribution process. 

Truck Coverage

Local couriers also have better coverage when it comes to trucks. They can deliver faster. They can also schedule time-definite delivery appointments. 

Total Availability 

With the big national parcel shipping services, they are only open during certain hours. This doesn’t work well when a business offers same-day shipping. 

But with a local courier, they have 24/7 availability. This makes them ideal for time-definite door-to-door deliveries. Now customers will get their order as soon as possible without any wasted time. 

Be Careful Not to go Broke 

Way back in the late 90s there was a company called Kozmo.com that offered one-day shipping. They offered one-day shipping on all orders. They didn’t have a minimum order value and didn’t charge for the service. 

This was a huge mistake. The company ended up having significant losses. They eventually tried to charge $2 for each delivery and implement a $5 minimum on orders. 

The problem is this was too little too late. Their customers revolted, and those that stayed didn’t cover the company’s losses. 

Instead of jumping off the deep end, take a lesson from Amazon. They started small and tested out one-day shipping in key markets. They also introduced the service with order minimums and a delivery fee. 

This lets them try out the shipping service with limited risk. It also set customer’s expectations. 

Pricing Same-Day Delivery Service 

Don’t be afraid to charge for this elite service. Surveys prove that the majority (88%) of customers are willing to pay for same-day delivery. 

For many consumers, the delivery date is more important than the cost of shipping. So if they perceive the price as reasonable, they are willing to pay extra. 

Start Offering Same-Day Delivery 

Same-day delivery combines the convenience of online shopping with the instant gratification of in-store shopping. This moves you one step closer to meeting the expectations and demand of today’s e-commerce customers. 

Now that you know the answer to the question, what is a courier? You can choose a market and test out same-day shipping.

Request a quote today and let us help you start offering same-day delivery options to your customers. 


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These days people expect things to happen quickly. I know I do. Sometimes I find my self in a drive-thru at a fast food restaurant getting annoyed because I had to wait an extra minute.

It’s the world we live in, and it is not going anywhere. We expect things quickly, and it’s the same when we order products online or business orders from their vendor.

Same-day delivery is what is causing some businesses to distinguish themselves because people expect their deliveries sooner all the time.

Knowing what carrier to use and how you can set yourself up as one of the companies that can deliver the same day, should be up toward the top of your to-do list.

If you want to learn how to leverage same-day delivery for your business, read on.

What is Same-Day Delivery

On a larger scale, same-day delivery is the next step in the evolution of parcel deliveries. There are some areas in the United States, like Miami, Florida, that have same-day deliveries. But same-day delivery still has not become a reality for many.

Walmart and Amazon are working to make delivery the same day a reality. There are a lot of innovative concepts in the works but at the moment next day delivery or two-day delivery is the industry standard.

So is same-day delivery possible? Yes, it is, and last mile delivery will play a key role in making it a reality.

The same-day delivery model requires items to be delivered within a few hours after they are purchased. If not then within a specific time frame on the same day.

Companies who move to make the same day delivery model work for their companies will have a distinct advantage. It’s an advantage because you are providing your customer with immediate product availability.

They are making the purchase that of a retail store with the convenience of shopping from home.

Don’t be fooled by the lack of this service on a national scale. Amazon already has same-day delivery in several cities, and other companies have launched successful pilots.

You can be sure it is the next phase in online shopping with retailers such as Alibaba and Walmart is developing the same day shipping and delivery model.

Why Same-day Delivery Will Work

Rethinking the hub and spoke model which is a big part of the current logistics web would improve the time it takes a package to make it to its destination.

In fact, in some cases, we will see the spoke and hub model disappear altogether. The idea is to have the fewest touches of an item as possible, speeding up the time in transit.

Blockchain technology deployed as a distributed order management system will enable companies to move faster. They will be able to see inventory in their supply chain like never before.

Being able to see the inventory in real time will allow them to make smart decisions. Smart decisions because they will be able to correlate items location with package destination in a fraction of the time.

Using a warehouse management system will identify the same-day orders. When an order identified as same-day, it releases them or puts them into the next wave of shipments. A package is released or added to the next wave so it can make the carrier cut off times.

This model ensures that orders are ready for shipment in minutes instead of hours and ensures they are picked up.

What Carrier Should You Use

Having all the software and inventory systems that will allow you to execute a same-day delivery model is something that you will need. But if the package is not picked up and delivered it’s all for nothing.

So to make your delivery system work like it is designed you need a reliable carrier or more likely carriers.

You need carriers that will get your products from your warehouse to your customers that day and do it many times in a day.

You can use Uber delivery or a local white glove delivery service as options, but you need to do some research to find what is available in that specific area.

Using multiple carrier solutions becomes an essential part of making this work. This software, with all of our carriers loaded into it with rates, distances, and lanes covered, etc., will find the most economical solution that meets the promised delivery time.

Why Should Your Company Consider Same-Day Delivery

To put it plainly, if you don’t join the movement, you will be left behind. Fifty-one percent of retailers offer same-day delivery and sixty-five percent plan to make it an option for customers in the next two years.

But more than the competition is what the customers think about same-day service. Forty-nine percent of shoppers say that same-day delivery is more likely to make them want to shop online.

Delivery statistics suggest that fifty-six percent of online consumers ages eighteen and thirty-four years old don’t just want same-day delivery, but that they expect same-day delivery.

Sixty-one percent of consumers said that they were willing to pay more for same-day delivery.

What the consumer thinks matters most which is why same-day delivery has been pushed to the forefront of the online shopping experience. Ninety-six percent of consumers consider fast delivery to mean same-day.

Eighty percent of shoppers want same-day shipping while sixty-one percent would like their purchases delivered within one to three hours.

Getting On Board

As you can see same-day delivery is coming at us like a train. Are you prepared? Could you provide same-day if you were asked for it, offered more money for it?

While every company which ships a product to a customer will most likely have to find a way to make same-day delivery work for their business, some options exist already that you could start using now.

Some companies have the infrastructure and warehousing expertise to allow your company to offer same-day delivery.

They have the software systems, the carriers, the warehouse space, and they know how to do what you need and do it right.

Your company stands to gain more new customers, more repeat customers and generate more revenue by offering same-day delivery.

If you are ready to find out more, then please contact us to get started.