Many companies are starting to talk about white glove delivery. However, few people really understand what this new type of delivery actually involves. Nowadays many people expect high-standard customer service and timely delivery of goods. But delivery services that claim offer white glove services are about going that extra mile to offer customers an exceptional delivery experience.
Do you want to find out more about white glove delivery? Keep reading to learn more about the best quality delivery service out there.
Why White Gloves?
Many people are confused about what why this high-quality service is called white glove. But the term is very useful to understanding what’s involved in the service.
According to online dictionaries, white glove refers to “meticulous” and “spotless”.
But white glove services are not just about putting on a pair of white gloves to deliver you the items you ordered.
But people wear white gloves when taking extra care handling delicate and valuable items. You may have seen this in movies when it comes to reading antique books or handling evidence at a crime scene.
This is a useful way to think about white glove delivery as well. This is because white glove services involves carrying out the delivery process with extra special care.
Expectations of White Glove Delivery
A good way to understand white glove services is providing a delivery service that exceeds normal expectations. This requires professional delivery services that add value to what they offer to make sure the recipient receives the greatest customer service.
Let’s take a look at what you should expect when you request white glove standard delivery:
1. Customer Service
Any recipient should always know that they have received a special service. If they don’t notice the difference between a white glove and normal delivery service, something isn’t right.
2. Track Your Delivery
Delivery services also provide customers with the opportunity to track the progress of the delivery. You can usually view the progress of your goods at every stage of the process with online tracking tools.
3. No Stress
At every stage of the delivery process, the customer should experience absolutely no stress. This means everything from ordering the goods to receiving the goods at the chosen location.
4. Always on Time
This should be a basic requirement of any delivery service. However, this is even more important when it comes to white glove. If the delivery service keeps the customer waiting or disrupts the day, this isn’t meeting the high expectations of the service.
5. Set Up and Install
White glove services don’t stop when the goods are dropped off outside the residence of the customer. In many cases, white glove delivery requires staff to place the item wherever the customer requests. This probably also involves setting up the product for customer’s use, such as a television or an item of furniture.
6. Removal of Any Packaging
The customer shouldn’t be left with the problem of disposing off any excess packaging from the delivery of the goods. Instead, this should always be taken away by the delivery service. This should then be disposed of appropriately.
7. Return Policy
If a customer is not satisfied with the goods they have received, white glove services offer customers the chance to return the goods. This could be in exchange for another item, or full compensation.
It’s important to inquire whether this is possible before you purchase any items.
8. Opportunity for Feedback
No white glove service is complete with the opportunity for feedback.
If a customer has any concerns or complaints, they can help to improve the overall service.
Customer feedback allows the delivery service to immediately rectify any problems the customer has experienced.
Which Items Need White Glove Delivery?
Now that we’ve established the expectations that come with white glove delivery, we have to go through which items should be delivered white glove style.
Professional standards should be adhered to regardless of the size or fragility of the package.
But some goods require greater care in the delivery process than others. For instance, the delivery of a package of clothes requires no extra attention. Whereas, when delivering valuable and fragile jewelry white glove services may be essential.
It may not be because of the fragility of a particular package, but instead of the sheer size of the item.
Unless the customer has a vehicle to transport large items, such as furniture, they may require white glove standard delivery. The item also determines which type of transport is required. For example, if the item needs to be delivered through narrow roads then this needs to be considered when selecting the transport.
A Customer-Oriented Approach
White glove services involve providing the best possible service for every customer.
This means that delivery staff, such as drivers, need to be trained in white glove professional standards.
Customers should trust the delivery services as though they were handling the delivery themselves. Of course, without any of the stress for the customer.
White glove delivery should also be affordable for the customer. A customer-oriented approach requires prices to set at a competitive and affordable rate.
Get a Quote!
Are you looking for the best quality service to deliver your items? With white glove delivery services, you can be sure your items are delivered on time with excellent customer service too.
Get a quote today to find out more about how much it will cost for your item to be delivered with white glove delivery.